Company Name: JIN ANG TRADE CO., LIMITED
Website: https://jinangtrade.online

At JIN ANG TRADE CO., LIMITED, we believe that exceptional products must be supported by exceptional people and service. Our Team & Service Policy outlines how we operate to deliver a trustworthy and seamless shopping experience to every customer.

1. Our Team

  • Our company is powered by a diverse, international team of professionals specializing in e-commerce, product sourcing, logistics, design, and customer care.
  • We are committed to continuous innovation, with each department working closely to ensure the latest trends and technologies are incorporated into our product offerings.
  • Our design and quality teams are constantly seeking to balance aesthetics, functionality, and affordability, ensuring we meet the diverse needs of our global clientele.

2. Customer Support Services

We provide multilingual customer service to assist with:

  • Product inquiries
  • Order tracking
  • Returns and refunds
  • Shipping issues
  • General feedback and complaints

Support Hours:
Monday – Friday, 9:00 AM – 6:00 PM (HKT)

We aim to respond to all queries within 24–48 hours (business days).

3. After-Sales Service

We stand behind the quality of our products. Our after-sales services include:

  • Assistance with defective or damaged items
  • Step-by-step return/refund guidance
  • Product warranty support (where applicable)
  • Order adjustments and resolution of delivery errors

We are committed to ensuring that your post-purchase experience is as satisfying as the shopping process itself.

4. Quality Assurance

  • All products are subject to strict quality control inspections before shipment.
  • We work only with reputable and certified manufacturers who meet our standards for safety, durability, and performance.

5. Code of Conduct

Our team follows a company-wide code of ethics which includes:

  • Respecting customer privacy
  • Transparent communication
  • Professionalism and courtesy
  • Accountability for actions and service outcomes

6. Commitment to Improvement

We actively seek customer feedback to:

  • Improve our website and user experience
  • Enhance product selections
  • Refine logistics and response time

Your feedback is invaluable. We use it to continuously raise our service standards.

Need Help?

Visit our Contact Page to reach our team directly. Whether you’re a first-time shopper or a loyal customer, we’re here to serve you with integrity and care.