Company Name: JIN ANG TRADE CO., LIMITED
Website: https://jinangtrade.online

At JIN ANG TRADE CO., LIMITED, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order if your item meets the following conditions:

  • Item is unused, unworn, and in its original packaging
  • Product is not damaged due to misuse or mishandling
  • Return request is submitted with proof of purchase

Certain items such as beauty products, personal care items, and sale/clearance items are non-returnable due to hygiene or final sale status.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team through the Contact Us page with your order number and reason for return.
  2. Wait for return authorization and instructions.
  3. Ship the item back to the return address we provide.
  4. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Customers are responsible for return shipping costs unless the product is defective or an incorrect item was delivered.

3. Refund Policy

If your return is approved:

  • Refunds will be processed to your original payment method within 5–10 business days.
  • You will receive an email confirmation once your refund is issued.

Shipping fees and taxes (if applicable) are non-refundable unless the return is due to our error.

4. Exchanges

We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  • Please contact us within 7 days of delivery.
  • Include photos of the damaged or incorrect item.
  • We will arrange a replacement or issue a refund at no additional cost.

6. Late or Missing Refunds

If you haven’t received your refund after the estimated time:

  • First, check your bank or credit card account again.
  • Then contact your payment provider, as processing times vary.
  • If you’ve done this and still haven’t received your refund, please contact us.

7. Contact Information